#WellDun2020

2020 has indeed been a defining year for all delivery businesses in India. The global health crisis and the ensuing lockdowns have led home deliveries to make the transition from being a lifestyle choice to a lifeline. Dunzo has seen an increasing number of customers embrace its safety and convenience during this challenging period. With the majority of the population being shut indoors for a larger part of the year, we’ve observed that the ordering habits of Indians have seen a distinct shift as compared to the preceding years. Altered routines and a change in priorities have caused a perceptible distinction in consumer behavior. From Condoms, IPills, and Pregnancy tests being the highest orders in the Medicine category, to most cities ordering cat food over dog food, to the recent surge in demand for healthy alternatives, some of these data points certainly stood out from the usual. We decided to compile a few intriguing insights from the year gone by, to throw light on how India got it, Dun, in 2020. Enumerated below, is the list of interesting patterns in user orders that we observed last year. It has most certainly been a year of surprises, and Dunzo users certainly did not disappoint with their buying habits. Irrespective of what the next year holds, Dunzo shall continue to serve in all its geographies with the single goal of bringing the magic of convenience to every home, and hopefully workplaces too, very soon.

DUN101 Blog Series | Battling New User Cancellations

Measure everything — Capturing accurate data helps you benchmark the past, present and future performance…

#HEREFORPRIDE

Pride isn’t a color or a flavor of the month. It isn’t the latest trend or showing the world you’re ‘woke’. It’s about representation and not just for the moment, but something that is an innate part of our value system and beliefs. At Dunzo, we have always strived to…

How Pune decided to get smart

Dun101 | Navigating Demand-Supply Equation

One of the most interesting and complex problems, which sits at the heart of any logistics platform like Dunzo is getting the supply — the number of Delivery Partners active at a particular area-time slot — just right. If this balance is lacking, and you have less than the ideal…

DUN101 Blog Series | Where Does Dunzo, Dunzo?

Dunzo has always adopted the philosophy of all for one and one for all. Our three-sided platform, built on Merchants, Partners, and Users, operates in a largely symbiotic fashion, relying on each other to have the most optimal experience on the platform. The experience really boils down to reliability and…

#TheMillennialCondition

The recent past has seen the interwebs be rife with chatter about the “Millennial generation”. Popularly believed to inhabit the age spectrum spanning 18 to 35, this rather fascinating breed of youngsters are as mystifying, as they are vocal. Tagged with many a label, this group of youthlings has been…

Humans of Dunzo

“I remember applying for an internship at Dunzo, some time post finishing my engineering. I landed an internship for the role of Data Tagging which was an extremely manual task but the fun culture of Dunzo, especially the early #457 days totally made up for the monotony. Back then it needed one person to manually “feed” a bunch of data for different categories which is what get’s auto-tagged today. After that, I worked in Community Operations but in my mind, I knew I always wanted to end up as a designer. I juggled a design course along with the super demanding schedule of operations at Dunzo. When I got the chance of moving to QA on the engineering side, I thought “why not?!” and especially after running so many orders and monitoring users, I think I came with a lot more on-ground, real-time insight into what users faced. I had almost completed my design course by then and was looking to do something in design. Working at Dunzo is a lot like working with clay — you can mold your journey and create these different roles along the way. It’s barely been 5 months in my new role and not only am I designing it, but owning the entire Product Page for Dunzo web. That to me is a dream come true.”

#ProTips| Thriving On Your Goals

Now that you’ve set your organizational goal, this is also the perfect time to set personal goals and think about how you can maximize your own…

India welcomes #TheDunzoGeneration

As our spirited nation strides into its 70th year of being a thriving democracy,the wheels of progress are indeed spinning fast! India today, boasts of a wonderfully vibrant crop of super productive high performers. The thinkers, the doers and the uncompromising go-getters. They keep the stakes high, and the mistakes…

Said & Dun

Scroll down and have a look at our campaign videos! The Partner Journey Video Your Bill Our Cash promo Tap Tap Video Medicine Video

Welcome to Dunzo Daily!

How Indians Went Places With Names

It’s all about location, location, location. Dunzo has been connecting distant corners of cities running thousands of daily tasks for its users. Each of these tasks requires the user to store the location of the transaction under any name of their choice. And as it turned out, our users didn’t…

DunzosuperHERoes

Dunzo salutes our women warriors for shattering stereotypes, while paving the way for a fair, and inclusive world. Here are the tales of two women who, against all odds…

Be Safe, Folks

As we all bear the impact of COVID-19 in our communities, we at Dunzo would like to take this time to let you know we’re actively monitoring the situation and taking the necessary measures to keep our users, partners, merchants, and team members safe. We know that these are challenging…

One Dun Mumbai!

This week, we celebrate the completion of one incredible year of Dunzo serving in Amchi Mumbai! It’s indeed been a roller coaster of a year and we’re proud to have survived and thrived, winning hearts, one completed order at a time. It’s been a fantastic journey, and we are glad, with the support of our partners and merchants, to have catered to our users’ every need to the best of our ability. In happy times 549 flowers deliveries In times of need 3,575 sanitary pad deliveries For that boring chore 4,964 dish soap deliveries For love and more 3,984 condom deliveries Whether day or night 1,04,948 night deliveries To help feel alright 25,666 medicine deliveries For a furry friend 1,342 pet food deliveries Or a buddy at the other end 57,104 package deliveries To get a lot Dun, in very little time 3,13,85,965 hours saved Count on us to bring anything, at any time 11,72,155 deliveries made Mumbai as they say, is about going the extra mile 27,84,016 km travelled It’s about opening hearts, and gifting a smile 31,470 tips received Our endeavour has been to forge a three sided market place by empowering local merchants to come online, and providing employment to tens of thousands of people, while saving time for millions of Indians.It is trust and support from all our stakeholders, that keep our wheels turning. Here’s a giant thank you for encouraging us to better ourselves everyday. We truly appreciate all our merchants, users and partners for being with us in our journey to simplify lives. Here’s to having a dream run in the city of dreams!

Your doorstep — The best platform ever built

Breaking into the market for a new brand can be tricky; one might even say that it has a certain appeal to it when it’s done right. But think about it, there are quite a few things the brand has to…

Your Security is our Top Priority!

*This blog has been updated on July 29th, 1:50 PM IST Every time you use Dunzo, you trust your order to be delivered safely and promptly. We expect that too and that is why our teams are constantly working to ensure that your orders are always in safe hands, from…

How Indians did it last Valentine’s Day

It’s that one day, that’s all about your Bae. The season of love is officially here! Thoughtful trinkets, saucy surprises, lovey letters and gifts galore. Romance is indeed being delivered around town in quirky new ways. Love makes you do crazy things, they say. Here’s proof that love makes you…

Make time for life with Dunzo in 2019

Women who get it Dun — #BalanceForBetter

At Dunzo, we have always aimed to equalize opportunities to facilitate a fair and liberated space to strengthen women and their talents. Our constant endeavor is to make the workplace a nurturing ground for healthy interactions, stimulative ideas, and collaborative efforts. We take special pride in our formidable band of…

Humans of Dunzo

“I feel that the last 4 years at Dunzo have really nurtured a sense of growth and maturity in me. The folks at Dunzo who initially joined the team (including me) were kids right out of college and so you can imagine the early days had that “college vibe”, where work was super hectic but it was accompanied by cricket in the lawn and hallways, music sessions, table tennis and getting yelled at by neighbors for sometimes (read: always) being noisy. That pretty much summed up the first year at Dunzo. By the second year, we had grown massively and I got to work with more smart, talented people from across the industry. I learned core operations and what having a data-driven approach means in the logistics business. I still remember the night when we first hit our 500 orders milestone for night operations and the journey to reach that number was not an easy one. Staying relentless on our promise with every single order has been the cornerstone of the work I’ve done here. My current role is perhaps the most challenging of all and I love the thrill of conquering those challenges every day. I’m so proud of how far we’ve come, but I’m even more proud of the fact that who we are and what we stand for remains unchanged”.

Humans of Dunzo

“Coming from Guwahati, Bangalore was totally foreign to me. Though I’ve had my share of hurdles, the people of Dunzo have embraced me and made me feel at home all these years. Working at Dunzo is like “Dhoom machale” for me, every day. In fact, while working on the User Experience for Delivery Partners, I have built a great rapport with Dunzo Delivery Partners and believe that they are the pillars of this business. Every time I have a Dunzo order running, I prepare tea for the partner and have a chai session with them at home to understand their day and their pain points. Today, when they know it’s my order they call me and tell me “keep chai ready, I’ll be there soon’’. The initial days of lockdown were very difficult for all of us and so at that time I immediately made a table in my diary of all the partners and their corresponding areas of residence to create a sort of task force. This was a time when a lot of firefighting was needed and I’m glad all the information I had came in handy to users who really needed our services. I’m obsessed with providing the best user experience be it for our users or our partners. Today I lead a team of 38 and my only mantra has been — “Chase your curiosity””

#DunzoChronicles — Dream A Dozen

Humans of Dunzo

“Close to 2 years back, I tried my hand at several jobs but nobody really wanted to give me one as I was still a student pursuing Bcom. After my father passed away, the responsibility to take care of my mother and my younger sister fell upon me and I almost gave up and planned to return to my hometown to pursue agriculture when I got the chance to work for Dunzo. At Dunzo, I’ve had the chance to learn so much and started off by doing documentation for HR & Legal, picking up and delivering documents, and assisting the admin team. Slowly I also started taking care of the travel desk for a bit and even helped manage Kabeer’s (Dunzo Co-founder & CEO) travels which was all new to me. Today, I work with the legal team as a paralegal supporting all compliance and documentation needed while also balancing a distance education course in Bcom. I’m crazy about cricket when I’m not working and recently learned to make tea during the lockdown. My happiness mantra is to love people and be loved and I have felt it more so with the people I work with at Dunzo.”