Humans of Dunzo
“Coming from Guwahati, Bangalore was totally foreign to me. Though I’ve had my share of hurdles, the people of Dunzo have embraced me and made me feel at home all these years. Working at Dunzo is like “Dhoom machale” for me, every day. In fact, while working on the User Experience for Delivery Partners, I have built a great rapport with Dunzo Delivery Partners and believe that they are the pillars of this business. Every time I have a Dunzo order running, I prepare tea for the partner and have a chai session with them at home to understand their day and their pain points. Today, when they know it’s my order they call me and tell me “keep chai ready, I’ll be there soon’’. The initial days of lockdown were very difficult for all of us and so at that time I immediately made a table in my diary of all the partners and their corresponding areas of residence to create a sort of task force. This was a time when a lot of firefighting was needed and I’m glad all the information I had came in handy to users who really needed our services. I’m obsessed with providing the best user experience be it for our users or our partners. Today I lead a team of 38 and my only mantra has been — “Chase your curiosity””
